Covid-19 forced many changes to the way we do business. One of the major changes was the widespread adoption of Microsoft Teams, with over 90% of fortune 100 companies using the system.
MS Teams has become the hub of internal company communications with great features that also loop in external customers and suppliers for video meetings or webinars. Chances are you’re already using (and loving) Microsoft Teams to collaborate with your workers and colleagues wherever they are. Unfortunately, traditional business phone systems can’t keep up, forcing people to swap back and forth between using MS Teams, their mobile phone and the desk phone, none of which were working together. In short, it’s been a compromise.
But now there’s a simple solution.
Did you know that with Microsoft Teams Calling, you can now make phone calls through an online collaboration system? Take your team’s collaboration capacity to the next level! Yes, Microsoft Teams Calling can completely replace the PBX (Private Branch Exchange) phone system sitting in your office, freeing you and your co-workers up to continue working from anywhere.
Microsoft Teams Calling keeps all the MS Teams features you love while also allowing you to make and receive normal business calls, effectively creating a single collaboration platform for all your internal and external contacts. The power of this is so much greater than the sum of its parts. Your business will have a unified communication platform, improving your collaboration and productivity.
Is Microsoft Teams Calling for you?
That’s a great question. Let’s imagine what your workday could look like with Microsoft Teams Calling. You decide to work from home for the morning and a sales call comes through the main office sales line. You pick up the call easily on your laptop. Then while driving into the office, you use your mobile phone to follow up on this order.
Once you’re in the office you take another customer call, though this time you can take the call via your PC. After hanging up with the customer you decide to check stock levels in the warehouse, taking your mobile phone with you, in case another sales call comes through.
Reception receives a call and is able to transfer it directly to your mobile while you’re in the warehouse. You’re then able to forward that call to your colleague right from your mobile, as you know they’re the best person to assist the customer. This is the power of Microsoft Teams Calling.
How does Microsoft Teams Calling work?
Microsoft Teams Calling keeps the functionality of a traditional phone system, just using your devices. Your business phone numbers are assigned to the appropriate people within the Microsoft Teams system. Staff can then just use any laptop, mobile phone or regular handset to make or receive calls. Just download the Teams app and login.
You may be wondering what you’ll get from Microsoft Teams Calling.
- Increased Connectivity, Collaboration and Productivity
You’re already enjoying the benefits of Microsoft Teams, but to maximise your team’s connectivity, productivity and collaboration, add Microsoft Teams Calling and cut the ties to your landline!
- Call from Anywhere
Make business calls no matter where you are. Whether working in the office, working from home, on the road, in transit at the airport or staying in a hotel, Microsoft Teams Calling will route the calls for you. No more manually forwarding your work phone!
- Use Any Device
It couldn’t be simpler – all you need is an internet connection and a device that can run the Teams app. For most of you this will mean your work PC with a headset, but your laptop, tablet and mobile phone will work just as well. Simply choose whichever option suits you.
- Unified contacts
With the power of Teams your phone system can access all your Teams contact lists, including your Outlook contacts and even your business CRM system – wherever you’re working.
- Secure & Reliable
Just like the Teams you are used to, Teams Calling is backed and protected by Microsoft and uses MS 365 based security including Multi-Factor Authentication. It is easy to secure and manage.
- Save money
One of the most compelling reasons for moving to Microsoft Teams Calling is cost. Most PBX phone systems are expensive to use and difficult to maintain, often with costly maintenance contracts attached. Teams is VoIP based telephony meaning it leverages your current Internet services for all connections. Secondly, staff can now take advantage of being wireless and take business calls on the go with their computers and mobile phones.
- Easy to use
For any company already using Teams, there is very little to no training for staff to be able to use Teams Calling.
One of the most compelling reasons for moving to Microsoft Teams Calling is cost.
Most legacy phone systems are expensive to use and difficult to maintain, often with expensive maintenance contracts attached. Teams is VoIP based telephony meaning it leverages your current Internet services for all connections. Secondly, staff can now take advantage of being wireless on the go by using their computers and mobile phones.
Lastly, for any company already using Teams, there is very little to no training for staff to be able to use Teams Calling.
To sum up, let’s look at the Pros and Cons of working with Microsoft Teams.
- Works with your current phone numbers
- Can be used anywhere by almost any device
- True Business Grade Phone system
- Conference calls
- Call forwarding
- Auto attendant
- Hold music
- Easy to use
- Easy to manage
- Cost effective – Lower TCO
- Automatic Business Continuity capability.
- Finding an eWaste Disposal Centre to get rid of your old phones!
The world has changed due to the pandemic. Many businesses like yours are already successfully using Microsoft Teams to overcome the technical and logistical challenges we now face. Microsoft Teams Calling now allows businesses to address the issues of their office-bound phone systems and implement a unified communications platform for the future.
Contact the team at Insight Integration to find out how we can simply and easily get your team to maximum productivity.
Give us a call on 1300 210 212 today!